- Course Length: 3 days
PMBOK® Guide Knowledge Areas Covered:
* Project Integration Management
* Project Scope Management
* Project Cost Management
* Project Time Management
* Project Risk Management
* Project Human Resource Management
Course ID: PM48382
Course Overview
The triple constraints of project management – scope, time, and cost – are the focus of this intensive, three-day course. Mastering the art of planning is a key to controlling these constraints. Using facilitated discussion, complex case studies, hands-on exercises, and problem analysis, this course emphasizes the key elements of the project plan – the project work breakdown structure (WBS), project cost estimates and budgets, project schedules, and resource assignment tools. Participants will learn valuable techniques to set plan expectations with key stakeholders, kick off the execution work, monitor and track project performance (using Earned Value Management practices), and close out the project. At the end of the course, participants will simulate briefing the plan to management and the customer to practice building a credible plan that establishes an accurate project baseline.
Key Outcomes
Upon completion of this course, participants will be able to:
* Use multiple techniques to gather, prioritize, and confirm project requirements
* Describe the importance of an accurate WBS and how it is used during the project
* Identify and use various techniques to develop effective project cost estimates
* Maintain and manage resources and the project schedule
* Interpret and analyze cost and schedule performance
* Identify and manage cost and schedule changes
* Demonstrate the ability to effectively use various tools to make cost and schedule
Course Outline
Requirements Definition and Confirmation
* Explain the requirements definition process
* Describe multiple techniques for gathering requirements
* Use techniques to effectively gather, confirm, and prioritize requirements
Work Breakdown Structure
* Define and use basic WBS terminology
* Identify WBS formats
* Identify various approaches to preparing the WBS
* Determine which type of WBS best supports various project
* Analyze a WBS for completeness
Project Budgeting and Cost Estimating
* Describe basic estimating terms and concepts
* Identify the benefits of accurate cost estimates and the pitfalls that lead to poor estimates
* Describe various types of project cost estimating techniques
* Identify and use top-down allocation and bottom-up estimating methods
* Build a project budget
Schedule Development
* Identify and apply scheduling tools and techniques
* Describe the types of precedence relationships and develop a precedence diagram
* Describe how lead and lag modify precedence relationships
* Identify and incorporate realistic schedule constraints
* Identify steps needed to find the critical path
* Calculate total float and free float and discuss why float is important to a project manager
Resources and Schedule Management
* Develop a responsibility assignment matrix (RAM)
* Identify the benefits of resource leveling and discuss the various techniques used
* Identify the activities and results of the duration compression techniques crashing and fast-tracking
* Apply resource and schedule management techniques to reduce schedule duration
Performance Management
* Describe approaches to project performance monitoring
* Identify earned value terms
* Calculate cost variance (CV), schedule variance (SV), cost performance index (CPI), and schedule performance index (SPI)
* Calculate estimate at completion (EAC) and estimate to completion (ETC)
* Identify performance reporting tools and techniques in addition to earned value
* Determine appropriate tradeoffs within the triple constraint that may be needed to ensure project success
Change Control
* Identify the elements of change control and configuration management
* Apply the change control system steps
Project Closeout
* Identify closeout activities
* Develop lessons learned for future projects
- Course Length: 2 days
PMBOK® Guide Knowledge Areas Covered:
* Project Time Management
* Project Cost Management
* Project Communication Management
Course ID: PM29595
Course Overview
Communication management is one of the essential functions that can dramatically affect the outcome of a project. Project managers must create and effectively use a communication plan that performs two principle functions: collect the right data and disseminate appropriate information in a timely manner. To do this effectively, project teams are under an obligation to identify the appropriate audiences, develop appropriate communication media, establish a communication schedule, and manage the flow of information in and out of the project team. This two-day course focuses on the tools and techniques that project teams can use to build an effective communication plan. Participants will have the opportunity to experience how to conduct an effective stakeholder assessment, identify audiences of the project, design and implement a communication strategy, and prepare more effective project reports for their stakeholders.
Key Outcomes
Upon completion of this course, participants will be able to:
* Conduct an effective stakeholder assessment
* Categorize stakeholders into specific audiences
* Develop an effective project information management approach
* Identify the five elements of a superior communication plan
* Identify the appropriate communication media for different stakeholder groups
* Create effective status report elements
* Conduct effective lessons learned sessions
Course Outline
Communications Planning
* Defining stakeholders
* Conducting a stakeholder analysis
* Identifying the key stakeholders
* Determining the information needs of the stakeholders
* Determining the elements of the communication plan
o Audience
o Format
o Content
o Media
o Frequency
Information Distribution
* Creating an information gathering process
* Using a project workbook to manage communication
* Creating templates for project status reports
* Creating templates for disseminating project information to stakeholders
* Creating a timeline for information sharing
* Estimating the cost of the communication effort
* Use of technology in information sharing
o Internal to the project
o External to the project
Performance Reporting
* Identifying appropriate metrics
* Using earned value analysis
o Point-in-time
o Forecasting
* Creating meaningful status report requirements
* Techniques in performance reporting
Administrative Closure
* Preparing for project closeout
* Administrative closeout activities
* Organizing a project closeout meeting
* Preparing lessons learned
Course Length: 2 days
PMBOK® Guide Knowledge Areas Covered:
* Project Integration Management
* Project Human Resource Management
* Project Communications Management
Course ID: PM33848
Course Overview
Meetings can be an effective tool for developing strategies, achieving consensus, and making or evaluating decisions. However, when run ineffectively, meetings can waste time and money, and lead to frustration. Mastering the techniques of effective meeting facilitation will lead to better outcomes to move your projects forward.
Key Outcomes
Upon completion of this course, participants will be able to:
* Set up meetings for success
* Conduct effective meetings
* Identify, assign, and explain meeting roles and responsibilities
* Identify best practices in meeting management and leadership
* Use techniques to deal with conflict, gain consensus, and keep meetings on track
Course Outline
Purposes of Meetings
* Explain the benefits of a meeting
* Determine the costs of a meeting
* Define meeting objectives
* Determine the need for a meeting
Effective Meetings
* Analyze characteristics of effective meetings
* Identify meeting challenges
* Define and describe types of meetings (in person, virtual)
* Establish meeting etiquette rules
Meeting Roles and Responsibilities
* Define the roles and responsibilities of meeting participants, leaders, recorders, and time-keepers
Meeting Planning
* Create a checklist for arranging a meeting
* Identify logistical concerns in planning meetings
* Explain the process of setting an agenda
Meeting Facilitation
* Describe strategies for meeting leadership
* Identify best practices for opening, running, and closing the meeting
* Describe methods to deal with disagreement, gain consensus, and keep meetings on track
Meeting Minutes
* Define components of meeting minutes
* Identify strategies for taking good meeting minutes
* Determine how to evaluate meeting minutes
Meeting Follow Up
* Determine communications requirements for follow up
* Determine approaches to action item follow up
* Explain how to evaluate meeting success
- Course Length: 1 day
PMBOK® Guide Knowledge Areas Covered:
* Communication Management
* Human Resource Management
Course ID: PM29495
Course Overview
One of the biggest challenges facing the project manager today is being able to influence and motivate others without formal organization authority. This challenge is essentially an issue of leadership. Project managers are regularly confronted with the need to create, manage, support, inspire, and direct cross functional teams in order to achieve successful project results. The leadership challenge for project managers today is how to get these cross functional resources to act and perform as a team. This class provides participants with techniques and strategies to build, organize, and sustain highly effective teams composed of resources throughout their organization. The use of simulations, exercises, and simple assessment instruments will enable the participants to develop effective strategies for managing cross functional teams.
Key Outcomes
Upon completion of this course, participants will be able to:
* Describe the characteristics of a team
* Create an effective team charter
* Utilize an effective resource roles and responsibility matrix
* Describe the difference between management of a team and leadership of a team
* Define the attributes of a high performing team
* Demonstrate an understanding of the role of leadership for a cross functional team
* Demonstrate an understanding of the Relationship Awareness Theory
* Apply the concepts of motivational patterns in a project team environment
Course Outline
The Leader in a Project Environment
* How to influence
* Roles of leadership on a project
* Types of power
* Types of organizations
* Roles and responsibilities
* Management vs. leadership
* Critical project manager attributes
o Communication
o Negotiation
o Problem Solving
o Influencing
Leading Teams
* Definition of a team
* Research findings on teams
* Factors effecting team development
* Stages of group development (Tuckman)
* Virtual teams
* Diagnosing team behavior
* Facilitation roles
* Measuring team performance
Relationship Awareness Theory
* Completing the Personal Strength Inventory
* Relationship Awareness Theory
* Patterns of motivation
* Understanding conflict
Conflict and Resolution
* Developing an approach to conflict
* Understanding conflict
* Sources of conflicts on projects
* Problem solving or confrontation
* Negotiating
Course Length: 3 days
PMBOK® Guide Knowledge Areas Covered:
* Project Procurement Management
* Project Risk Management
Course ID: PM29384
Course Overview
Very few projects today are initiated without some form of contractual authorization. In today's project environment, project managers must be fully aware of how the contents of the customer's contract will influence their decision-making. This three-day course covers the foundations of sound contract management principles from the project manager's perspective. The course focuses on establishing a high level of awareness on the part of the project manager in the area of contract development, administration, and closeout. Participants use exercises and simulations to explore the concepts of contract legality, contents, and contract negotiations.
Key Outcomes
Upon completion of this course, participants will be able to:
* Describe the procurement process from pre-award through post-award phases
* Identify the basic elements of an effective contract
* Develop an effective statement of work for vendors
* Structure a contract to include appropriate terms and conditions
* Develop and execute an effective negotiation strategy
* Develop and execute an effective contract administration plan
* Develop and execute an approach for closing out the contract on a project, both from the customer and vendor perspective
Course Outline
Background and Basics
* Define contract management
* Describe the benefits and disadvantages of contracts
* Differentiate between project and contract management
Contracting Principles
* Define a contract and its structure
* List essential elements of effective contracts
* Explain the concept of contract privity between buyer and seller
* Explain the agent/agency relationship
* Define terms and conditions of contracts
Pre Award Phase
* Describe the procurement planning process
* Create a statement of work
* Describe different types of contracts
* List and describe contracting tools and techniques
Award Phase
* Explain the negotiation process
* List and describe evaluation criteria for soliciting bidders
* Conduct of the negotiation
* Identify styles of negotiation
Post-award Phase
* Describe the tools and techniques of contract administration
* Identify techniques for analyzing contracts
* Describe methods of monitoring performance
* Explain how to manage change in contracts
* Describe methods for handling claims and disputes
* Describe tools for contract closure
- Course Length: 1 day
PMBOK® Guide Knowledge Areas Covered:
* Project Communication Management
Course ID: PM30393
Course Overview
Effective communication in today’s business environment includes communicating clearly and efficiently using written information. Although the days of hard copy memorandums are long past, email, instant messaging, reports, presentations and proposals must all be written in clear concise language. Wordiness or poor grammar can not be a barrier to communication.
Key Outcomes
Upon completion of this course, participants will be able to:
* Use an effective business writing style
* Determine email, instant message, phone call
* Identify a core message
* Create a standard meeting minutes email template
Course Outline
Business Writing Style
* Active versus passive voice
* Reduce the number of words
* Using lists
* When is punctuation important
Selecting the format
* Identify when email is important
* End an email chain with a phone call
* Appropriate uses of instant messaging
Core Messages
* Keep emails on target
* Identify extra information
* Using Reply To All
* Using the subject line
Standard meeting minutes
* Why have a standard subject line
* Formatting the message
* Setting email expectations with the project team
Course Length: 2 days
PMBOK® Guide Knowledge Areas Covered:
* Project Integration Management
* Project Scope Management
Course ID: PM20304
Course Overview
Understanding the business processes has a critical impact on gathering requirements for any project that will impact those processes. Understanding who is affected, outcomes, and behavior changes is critical to developing a plan that will address all the components of effective change management as well as supporting the overall success of the project.
Key Outcomes
Upon completion of this course, participants will be able to:
* Identify the processes that make up an operation
* Use process analysis tools such as the interview and use case diagrams
* Develop documentation that represents the processes
* Identify points of improvement and/or requirements from the analysis
Course Outline
Operations are made up of processes
* Inputs and outputs of a process
* Activities and their interrelationships
* Purpose of analyzing processes
Process analysis tools
* The interview
* Use case studies
* Process flow diagrams
* Root cause analysis
Develop documentation
* Develop work flow charts
* Swim lanes
* Reviewing interview feedback
* Identify need for further analysis
Identify improvements and or requirements
* Identify process bottlenecks
* Identify points of weakness
* Develop requirements list
* Develop traceability matrix
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